Privacy Policy for Oslo Guidebureau and www.osloguide.no

This privacy policy describes what kind of personal data Oslo Guidebureau collects and how that data is processed.

Oslo Guidebureau complies with the Norwegian Personal Data Act. This privacy policy has been prepared in accordance with Sections 18 and 19 of the Act.

What is personal data?

Personal data is information about an individual. This may include a person’s name, address, workplace, marital status, phone number, email address, etc. Information about your contact with Oslo Guidebureau – including the reason for and form of contact – may also be considered personal data.

Sensitive personal data is neither collected nor used by Oslo Guidebureau. This includes information such as criminal charges, criminal offences, health data, and similar.

If you want more information about personal data in general, you can visit https://www.datatilsynet.no/om-personvern/personopplysninger/.

Who is responsible for processing your personal data at Oslo Guidebureau?

Oslo Guidebureau’s own Office Manager is responsible for the company’s processing of personal data. If tasks are delegated in the future, only the duties will be delegated – the responsibility for the personal data will always remain with Oslo Guidebureau.

Personal data received by Oslo Guidebureau

Oslo Guidebureau has two sources of personal data, both based on Section 8 of the Personal Data Act.

The main source of personal data is the information you provide yourself. This primarily takes place through the contact form on Oslo Guidebureau’s website. The contact form serves as the meeting point between potential or existing customers and Oslo Guidebureau. It is entirely voluntary to fill out this form – you can also choose to remain a passive visitor to the website. The personal data collected through the contact form includes phone number, email, and name.

Following the use of the contact form, additional personal information may be generated through email, phone calls, and similar correspondence between Oslo Guidebureau and you as a potential or existing customer.

Another source of personal data is information collected directly by Oslo Guidebureau. This collection takes place through Google Analytics. It captures data such as how long you stay on the site, your IP address, which links you click, and the number of users on the site at different times, among other things.

How Oslo Guidebureau uses personal data

The purpose of the contact form and subsequent correspondence is to follow up on inquiries and commitments to customers. Oslo Guidebureau relies on having such an open platform between itself and its customers to ensure satisfactory communication and end results.

The purpose of the information from Google Analytics is to improve the website experience. This may include making layouts more user-friendly, understanding user trends, streamlining and delivering services more effectively, and preventing criminal activity such as hacking.

The legal basis for Oslo Guidebureau’s processing of personal data is Section 11 of the Norwegian Personal Data

How to manage your personal data

The limited amount of personal data that Oslo Guidebureau collects from you and on its own initiative is, compared to other providers and online services, very minimal. As a result, user-managed personal data settings – such as options in user apps or personalized advertising preferences – are not applicable in our case. As mentioned, the personal data collected is not used for such purposes.

You still always have rights related to your personal data, which you can read more about below.

Information sharing with third parties

Oslo Guidebureau does not share any personal information from the contact form, its own data collection, or any other sources with third parties. Should such disclosure ever occur, you will always be asked for your consent in advance.

Secure storage, deletion and internal control

In accordance with Section 13 of the Personal Data Act, all personal data received by Oslo Guidebureau will be stored securely, either via email or on a secure server, for as long as the working relationship between you and Oslo Guidebureau is active. Once the relationship ends, all communication and personal data will be deleted within 2 years.

Oslo Guidebureau has internal control procedures to ensure that storage, security, and deletion are carried out in accordance with objectives and legal standards.

Rights

Under the Personal Data Act, you as a user or customer of Oslo Guidebureau have the right to be forgotten, the right to data portability, the right to access, and the right not to be subject to profiling.

The right to be forgotten means that all personal data registered with Oslo Guidebureau can be requested to be deleted. If no such request is made, Oslo Guidebureau will in any case delete most personal data two years after the end of contact.

The right to data portability means that you can obtain a digital copy of all personal data Oslo Guidebureau has about you. This right also allows you to transfer that data to another company, if technically possible and reasonable. Personal data covered by data portability includes information you have provided to Oslo Guidebureau, such as through the contact form, as well as automated personal data generated through your use of Oslo Guidebureau’s services.

The right of access means that you have the right to see what information Oslo Guidebureau has registered about you.

The right to object to profiling gives you the right to refuse Oslo Guidebureau from mapping your behavior and usage patterns in order to tailor services to you based on such profiling. Typical examples include personalized advertising, service development, and market research. However, this is of little relevance at Oslo Guidebureau, as the company has limited interest in or use for such extensive profiling.

To exercise one or more of these rights, please contact us. You have a legal right to receive a response from us within one month.

Children’s privacy

Oslo Guidebureau has neither the intention nor the need to collect or process personal data about children under the age of 16. Such data must be provided by a parent or guardian.

Any personal information provided by a child to Oslo Guidebureau will be deleted as soon as the company becomes aware of it.

Data Protection Officer

Oslo Guidebureau does not have a Data Protection Officer, as the company is not a public entity, does not process sensitive data, does not carry out systematic profiling, and does not handle personal data related to criminal offences.

Implementation of changes

Oslo Guidebureau will periodically update its privacy policy to ensure that it complies with the legal standards required under Norwegian law. You will be informed of such updates.

Contact information

If you have further questions about Oslo Guidebureau’s privacy policy or other inquiries, you are welcome to contact the company.

Phone: (+47) 22 42 28 18

Email: info@osloguide.no